Health & Wellness. The woman I spoke to a month ago said they couldn’t locate certain pieces of the bed in the warehouse but they would keep looking because they were sure it was there but hadn’t been scanned in. Need help! STILL waiting on a NON personalized toddler lounger. OVERVIEW; DETAILS & DIMENSIONS; MINDFULLY MADE; CARE; Q & A; SHIPPING & RETURNS; Casual and comfortable, our Big Sur Collection has a modern profile with square arms, wide tapered feet and generous proportions that are … We got 2 of them ugh. We bought the down fill but it’s HARD. depending what you are doing, and how extensve. Now they say it’s 3 pieces they’re missing and that date of delivery at the latest is March 15,2021.How inept is this? You will have your comfy spot, clean and bright. Ethan Allen or Pottery Barn? Sorry, it is not a good sofa. A note on the cusion sagging-- every time we get off the couch, even if we just sit for an hour or two, we give it a good "karate chop" but have done that with every couch we've ever owned, even our cheap ikea ones we had in college. What does everyone think about EA? I am so angry with this company. 2. They have the lounge petite but didn’t have it in the store to try in person. I have requested a manager twice and have been transferred to the NC manager’s VM but she doesn’t return my calls either. I wish I read all this before purchasing our sofa this fall. The fabric has been exceptional but the sofa does not seem to be breaking in at all. Don't forget quality tailoring and finishing of upholstery, fabric options, ability to customize as well. I picked a performance fabric with a somewhat velvet feel. Does anyone have any experience with this particular sofa and how it holds up over time? Look at the picture from basset below. They said someone would come to my house to check but no matter how many times I call or email, no one has contacted me about setting something up. It's a keeper: )". What a horrible experience I have had with Pottery Barn Kids. The second time I placed my order, they were measured wrong and cut wrong leading to sloppy work. I will never be ordering from Pottery Barn ever again, their customer service and ability to fulfill orders is horrendous. Also, when choosing an interior designer, is it important that they see your space in person? I was surprised that there were some at Pottery Barn I could get for around $1000. Which is good looking junk, for as long as it lasts. Go get some pillows and put some color in there.........: ). Their return policy on defective items is horrible too. I highly suggest going to a different company. They’re so unprofessional and do not care about you, just your money. Also note I’ve not only spilled one but THREE cups of coffee on it already and it’s all come out with no stains. Nope. Ordered in August. I got the sunbrella chenille and I love the fabric. Which I would of saw all these reviews before placing an order. RH? What makes a sofa last for years, can't ALL be seen on the outside, It is what's on the inside. NutriChef PKCWCDS188 review . It’s really good to hear the plusses too! Another terrible Pottery Barn experience. Next company to go out of business because of their selfish policies. Go shopping Presidents weekend. That said? YOU WANT this Pottery Barn,, and with no ottoman it's 3200.00. Just say you don’t know so people can make a decision to move on! No, they don't. There are lots of shops I could visit, I would never buy on line. We did the performance weave fabric and liquids literally just sit on the surface for you to wipe up! Ordered a Nursery Glider for a guaranteed date of December 18 and before Christmas. It’s getting better but it’s far from LOVE. Having children takes up space also so consult with experts before one purchases furniture! The day of delivery, they called to say the third piece was lost. That would have been $6200. @JAN MOYER Thank you for the clarification. The bowls and platters are still in their boxes, unusable until/if I receive the rest of the dishes. I am looking for a Modern, Contemporary, or Transitional extra deep 2 seat sofa. If you don’t know when the bed is coming why are you lying! A Hickory chair sofa will be double that Pottery Barn. I ordered a chair and ottoman for my daughter’s nursery and it was promised for December delivery. I live in NYC and it's very hard to find affordable furniture. They are doing ...you guessed it... a "dock search". February 2021 and still no table. 3.1m Followers, 570 Following, 4,177 Posts - See Instagram photos and videos from Pottery Barn (@potterybarn) Bertie Davis April 25, 2015 at 11:26 pm Reply. I took the back cushions off and bought throw pillows but they aren’t very comfortable. They notified me for one delivery delay and at the time, I asked for a refund for the nearly $1000.00 I paid for these items which is twice as much as I could have paid somewhere else. Here’s what to consider when choosing a quality sofa, It takes time to get used to bold new furniture, but dry your tears — the shock can be good for you. Apparently, I bought a third party item that had been over sold and they not only let me buy it instead of saying it was out of stock, but they let me call for months and wait around like a fool and never tried to make it up in any way. I've lost count of the projects I have gutted, designed, and finished to the last picture nail in a wall.........and still, years later, have NEVER BEEN IN. Now going on 12 weeks since we've ordered and no chair and our delivery date has been changed 4 times. Level 3 fabric. Obviously they have switched manufacturers since 2011 when I purchased the sofa. We ordered an in stock and ready to ship item instead of choosing a different fabric that was estimated for 10 weeks. If a Hickory Chair looked good for eight years......at double? I had been so happy with their commitment to ecologically-sound and chemical-reduction...or is that all smoke and mirrors? You paid 750.00 per year. I’m going to look to get inserts made since I’m stuck with this sofa. I know there is no couch and a dock search is not a real thing. So is Arhaus good? What brands do you recommend? It took over four months to get. I heart bathrooms which is why I always bring them up in my reviews. ), and 2 little kids, ages 2 and 4. They care nothing about the customer. The dinnerware sets immediately went to back-ordered status with an estimated delivery date in April. I called about 4 times today alone to cancel the order (which I was told was possible the last few times I’ve called). I’ve also ordered a calendar wall system and several pieces are very late so yet another project delayed. Same thing, purchased and then a few days later, backordered. Guess what? THIS COULD OF COURSE, EXPLAIN MY GRAY HAIR ...........?? I called and got a woman at PB but her Vm was full. What Century are they living in????? This is brand new at Arhaus. We purchased a pottery barn comfort sectional with a loveseat and chaise. Family room update with Pottery Barn leather sectional+ DIYpallet wall. No one has called. A hardwood frame, glued, screwed, doweled. Not one of the other places had anything with the hand-tied springs. I could have been saved months of waiting for my perfect item if one of the several people who I have spoken to since October said this to me. Shipping delay after shipping delay! Pottery Barn almost always runs a sale for anywhere from 20-30% off your purchase. Right now about 18 weeks to delivery, worth the the wait. We opted for the slipcovered section in case of spills (we have a lot of dogs) and we havent even had to wash it yet because dirt brushes right off. Share your plan with others or print it to get a list of products you can buy in-store or online. Have had it over a year and it still looks brand new even with 2 kids and 2 black labs. Unfortunately only the chaise piece ordered today and I'm missing half the couch. Only the latest review will count in the company's TrustScore. I have had to write and follow up a few times . I’ve always bought MGBW..the Big Sur was less expensive but I don’t think it’s a long term piece. They won't refund my money b/c it is customed and they won't give me a date of when I will get it - I ordered it 4 months ago. Customer service reps are NOT TO BLAME, just simply the messenger. It may still be out of my price range by a lot, but I hope you love yours! It won't budge. I keep getting the runaround and all my recent calls have “ dropped”. A end table where white cabinet is would be better than the white cab. Horrible customer service and they blatantly lie about the delivery window to string you along. I ordered a 5,000 dollar couch from them and it was supposed to be delivered in August 2020. so WHAT! I've never bought new furniture from anywhere other than ikea bc that's all I can afford. I’ve sent two emails to customer support asking for updates, but have not received a reply. My in-laws purchased a Pottery Barn love seat 20 years ago that they passed on to us about five years ago. The Big Sur Sectional is available in a variety of sizes, too, from 146 to 178 inches in length, so you can fit even more if you need. Everything about the love seat held up … 40 reviews of Pottery Barn "First off THANK YOU FOR HAVING A BATHROOM. Like PEACH everything in Georgia . You can't fix an inferior car with glossy paint, an out of shape body with clothes, and you won't fix those PB CUSHIONS. Funny timing. 2. New date for delivery given for 2/5/2021-2/19/2021. Pottery Barn ranks 100th among Home Decor sites. Or any offer of a discount or option to return? Just a little here and there. At one point? By Sophie Bird . I bought a sectional first that was 10 weeks overdue. They took zero accountability for this poor experience and offered me nothing more than help finding an in-stock item. I have looked up reviews for all and have seen good, bad and ugly reviews. I had a similar experience to all the others below. That will be my last patronage of PB. Buy something else! I adore the square arms and that this contemporary sofa is Greenguard gold certified. Definitely firm but I’d rather be the one to break it in. I'm intrigued by a custom slip cover. it leans you forward. @mdawson175 did they give you a timeframe for trying it? I really don’t understand the love for PB lately. Shop online or visit our local stores. I ordered a dining room table in October 2030 with a promised delivery for the same month. Nothing like the one I sat in at store. Felt like a little kid in the regular Lounge (I’m 5’4”), but the Petite is just right. Mine arrived today. We just got ours and it’s the most uncomfortable sofa I’ve ever sat on. Has anyone had any luck returning theirs? I have read the reviews of 90% of customers that rated Pottery Barn as "bad," and I fully understand where they are coming from. It’s all in their favor. They are all in excellent shape just too big. Disappointing. Or opt for 12 months special financing on purchases of $750+. I'm not going to be in a position to spend $5000 on a couch in many years. Thanks for the help.