Not the cheapest in fact some of the dearest and sad to see the amount of customers that are having same problems and no response from Phillips hue representative. Very frustrating to have spent so much money on something that hasn’t been working for almost 5 months. I don’t want to have to troubleshoot turning my lights on! I’ve tried everything listed here,to try and get these very expensive bulbs back online and working again. Tap Explore. How far away can a Smart Lights product be before it is too far away to work with the Bridge? But the Starter Kit is far from your only Philips Hue option. I have also tried this in the default router mode. Where is your Quality Control? The bulb is too far from other Hue bulbs. Tech support through Philips is slow but they can typically solve the issue first time. In this case, put an extra Smart Home Intelligent Switch or hue bulb between the bridge and the device you are having difficulties controlling - This extra bulb or switch will function as a … Seems like those who are more invested in Hue than I are having the same problems. Not sure if this is a sustainable situation. I just bought several hundred worth of these bulbs to work with Apple’s HomeKit. Can control them in Alexa but not Hue App. My ultimate goal would be to remove the Lidl gateway and have the light, plug, remotes and motion sensor on the HUE bridge. Outdoor Hues too far from Bridge? Toggle hue lights on and off. These are common issues as to why your Hue bulbs are not reachable, it could be as simple as they are not turned on so have no power going to them, or that they are just too far away. The Bridge lighting System allows customers to both controls and connects up to 50 lights and accessories. Wait really? I have lights all over my house – ceilings everywhere and they will not be discoverable with the new bridge. The second bulb on the other hand is a no go: for the first time I need to return a Hue bulb. Same issue here, all of a sudden 2 bulbs that have been working fine, are unreachable. Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. Bluetooth function is great to use one or two bulbs in a room before upgrading and investing in a bridge. Press question mark to learn the rest of the keyboard shortcuts. What the heck! Also placing the Hub high of the ground and away from the router is a good measure for obtaining a better signal, as there are fewer obstacles up high. These are the main reasons as to why your Hue light bulb is not responding. I just spend $200 replacing my leds and now they are unreachable, everything is brand new! So I tried what you did and it worked! Like many others posting here, my 12 HUE lights had worked problem free for over a year. The Hue bridge is hard wired to my Orbi router. The number of lights, but also other internal resources on the bridge itself, can reach an upper limit. Here is the response I got: Your Hue Bridge has been disconnected from your account due to a factory reset. Hue app. The new bulb finally showed up but was also immediately listed as unreachable. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals. How can a Hue system that has been working perfectly, suddenly begin to call bulbs unreachable? Cookies help us deliver our Services. However, if you have a big house and are using Wi-Fi repeaters (range extenders), you might encounter issues. The bridge is powerful enough to handle up to 50 lights, so Hue-ify your whole house Extend with Philips Hue accessories In the Philips Hue system, you can also connect up to 12 accessories to enhance your connected lighting experience even further You need to do something and you need to do something now! Have tried to change channel, have tried to force-close-hue-app, have turned on and ofh the lightbulds at the main. Answered 4 months ago by LLopezbmwlove Verified Purchase. Wifi Interference – Your bulbs may all be close together, all working but sometimes it says unreachable for what seems like no reason at all. This might also result in lights … Also still worked. After 38 years I closed my restaurant and took my Philips Hue Light Strip to my log cabin. Once done, the lights should all come back online (And indeed, this did the trick once for me too, without doing any other action). If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. Customize hue settings when turning an activity off. Tried all the above myself without any joy giving Phillips hue until end of month to come up with a solution to the problem, then I will be moving to another supplier, can’t guarantee I won’t do any bad advertising on social networks. No power “bump”. Couldn’t reach any of the 4 Hue bulbs after working fine four a couple of years. I hope this helps. By using our Services or clicking I agree, you agree to our use of cookies. It gets quite frustrating when your Philip Hue app is not allowing you to add lights. I tried every single fix I read on this thread except the one where I have to insert the 6 digit number of the “bulb”. In addition to HomeKit, the new bridge still provides the existing functions and compatibility with existing Hue lamps, accessories and the Philips Hue apps for iOS and Android. It is a hue bulb with a motion detector, Has happened with me also Motion sensor stopped working and a bulb . But to remove the hue bridge, you would most likely need to remove all the hue lights first, then the hue bridge. First, if you have a Hue Bridge, that is going to be a much better way to add your Hue lights. All my lights are OK now. Open Hue Essentials, choose All Lights from Menu, Select PLUS to add a new light, move to bottom of screen to see the Touchlink button (don't hit the button yet). # The secret will be saved into HOME_DIR/.python_hue file. Guess I’ll irritate myself with that this weekend. Same here! Restart Philips Hue app, and add the hue bridge again. Frequently Asked Questions - v1.7. I have 32 HUE lights that are unresponsive now! One of their most popular products is the Phillips Hue Bridge. So annoying. Starter kit plus two white lights. my hue app is frozen on the “Update Available ” Screen. You can add up to 50 Philips Hue lights and accessories to one Bridge. Help us with your product Philips hue. So, it won't go too far from electrical outlet depending on what you are trying to light up. Your email address will not be published. Faultless performance for almost two years, now since latest updates, nothing but inconsistencies and now total failure. Worked fine until 9am this morning. For starters, you need to ensure that the lights you are using are hue bulbs. The bulb is too far from your bridge. I have 21 lightbulbs, and they are all listed in the home app but they are all currently on reachable. They aren’t reachable. It works with Google and Alexa too. Then they went to unreachable. Your Hue app’s cache needs to be cleared. If not, at least I can still return them. I tried deleting one and now I’m unable to re-add it. I have been having the same problem and the best solution to this issue for me was to go into settings in the app, remove the unreachable light bulb, turn the light switch to the off position, then, turn the light switch back on after a few minutes. Don’t put your Hue Bridge and internet router directly next to each other. Another common issue one might face is the placement of hue lights too far away. To control your Philips hue system, it must be paired with your Harmony Ultimate (see answer null). Check the connection, however it sounds like a faulty light and maybe worth contacting Philip to see what they say, and if they can replace it under warranty. They have been working fine for over a year and all of the sudden have become unreachable. Perhaps you even want to have a Philips Hue Bridge next to an IKEA TRÅDFRI Gateway? The remote can be paired, too, but it can only be used to control the light directly (while still allowing the lamp to be controlled by the philips hue bridge). I have also tried this in the default router mode. Changing channels did not work. ... the path lights we tested were far more subdued, producing just … It is stuck on “connecting” with and the circle just spins. Hey guys hopefully you have been able to resolve thi issues. Start by reducing the distance between the hub and the Philips Hue light to get the configuration done. For those having remote access issues, I updated the app on my phone to version 3.17.0 and it took care of my connection issues outside of the home. In the Philips Hue app i choose “Add light” under “Settings”. Working for at least two years, now unreachable. Trying to add lights to the hue bridge and not finding it can be annoying. Now my only problem is that some of my bulbs won’t seem to take the latest update. And when I looked, sure enough, my Wifi router was on channel 11 and my Hue hub was on a Zigbee channel that was rather too close for comfort. My Hue lights have been working fine for over 2 years. It will take about 30 seconds, but the Hue system will change the channel to another one automatically. Then overnight, all lights say “unreachable”. The Smart Home system works as long as the hue devices are within the range of the Wi-Fi network. All unreachable. Very frustrating to be left with 8 expensive LED bulbs. What doses that mean???? I was really disappointed. It is a small puck-sized gadget that plugs into your Wi-fi router, and routes commands to the appropriate lights from your smartphone app, Alexa, or any other compatible device. I can tell you all brands suffer the same issues but in my opinion Hue has the least problems. To get the Hue secret code, you can use for example phue project: from phue import Bridge b = Bridge('ip_of_your_bridge') # Press the button on the bridge and call connect() # within 30 seconds (this only needs to be run a single time). By logging in to the Philips Hue app with your Philips Hue account, you can use the Philips Hue bridge to control your lights while you're away from home and set up location-based triggers to turn on the lights when you arrive and turn them off when you leave. The lights on your bridge mean something, here they are: The first light means the bridge … You need to buy a Hue Starter Kit, which includes a few bulbs and the Hue bridge. My WiFi signal isn't great outside, could this be the issue? Your email address will not be published. Then it goes out again. If you’re trying to add lights to your Hue Bridge, but it’s not finding … Tried evertything, or at least I thought i tried everything. If with the bulb closer to the bridge it still cannot be found then you can add the bulb by manually entering the serial number via the Hue app. The Philips Hue Hub is the heart of the system. Super efficient optimizations allow you to add more devices to your bridge. Control your smart lights quickly and conveniently with the Philips Hue app. Hue boasts an Apple Watch app and you can control it via Siri. Makes it impossible to change scenes via Alexa. As far as I can see it is not in the free version. Ry Crist Jan. 8, 2018 5:00 p.m. PT When I search for a new light it doesn’t find the Zigbee driver (device). Same issue here. It reported “no new lights found”, but my light was now reachable. Unreachable Philips Hue Lights Before or During Configuration. I am new to the HUE essentials app so not sure how automation works. Act up Phillips hue or take the risk of losing customers and bad advertisement. Hopefully the suggestions in tbis article will help solve my problem. I have told everybody about the system and proudly shown it to others but now I am desolate and very unhappy about Philips Hue! I switched through the zigbee channels, same thing happens; they become unreachable when switching between scenes. This is a common issue and can be very frustrating, however there are a few reason this can happen, once you know which reason it could be then you can easily fix it from there. Connect to router. Hue outdoor ‘lily’ just purchased on amazon prime a few weeks ago and installed just before Christmas, one of three fittings suddenly fixed on a green colour and then became unreachable for a few days and now permanently off None of fixes appear to work. I ended up taking the whole set back and getting another one, & now this. My Alexa app and my Echo both advised me that my lights are unresponsive! The main reasons why your hue bridge won’t connect to the app or the internet may be because: You have a bad internet connection. Too far away from your bridge – This depends on your set up and how many bulbs you have, if this is your first bulb then it could be too far from the bridge. Again this can be tested by moving a bulb to see if it works when closer. Frustrating. Has anyone gotten a solution to this issue I have the same issues ! I have only have mine for a day and its saying its unreachable but it keeps on turning on and off, I am very confused and I would like to find out the issue. How to set up remote access with the Philips Hue app. 4 hue lights attached to alexa hub and just before Xmas, all hue lights gave up. Whole system completely bricked, despite resetting & reinstalling. Can we have some qualified help from Philips? Have reset bridge, moved lan cable to another port, turned all lights on, ran Alexa discovery, etc…. Wi-Fi interference. Which brings us back to them being added back … ... Archived. Phillips Hue is a popular brand, known for providing customers with smart home lighting solutions. Same issue as everyone else, had 8 Hue bulbs connected to an Amazon Echo that worked fine for almost a year, than one day, they are all unreachable. Hue Lights saves a lot of configuration and logic locally on your bridge, so you can use amazing features even when your iOS device is powered off: recurring schedules, sunrise/sunset actions, Hue motion sensor rules, and Hue dimmer switch/Hue Tap button actions. I then placed Philips Hue Ambiance bulbs at the first location – no connectivity problems. Either the bulb is dead is something is wrong with the system…seeing this thread doesn’t inspire much confidence. How did you lawsuit pan out? I have to turn that one hue light off multiple times throughout the day because it keeps coming back on. Tap Explore. All other devices (non hue light, plus a few sockets) work perfectly. You can do this via settings and adding the serial number there. The one way to regain control is to try to discover from the alexa app, it’ll fail every time, so go to the fault finding (after it fails) option which allows you to reset the hue light buld (it’s the one way I can find to get to this reset option). I did this on all bulbs and all working over Xmas, then just after new year, they all went again. Install the built-in Hue Integration app. How do we get help from hues , would be helpful if they had chat. This is absolutely awful. If this ain’t fixable quick, they’re all going back to amazon with a filthy review. Despite this, I can SOMETIMES turn them off / on with the app, but it is very sporadic. How to set up remote access with the Philips Hue app. just started happening around December. It just worked 3 weeks ago! I have an ambilight TV and thinking of getting a hue go to link in with it. It might also happen that the bridge is placed too far away from the light bulbs because of which they are unable to turn on or off. Menu Home Assistant From Scratch - Hue Lights 02 July 2018 on Home Assistant, Home Automation, Tutorial, Basics, Philips Hue. Tried everything, even the Touchlink solution…nothing. If you do not I will never use your products again and will expect a full refund plus damages. The problem I’m having is my lights are set on a timer, but one light doesn’t go off when the timer expires. I will return this product and byt IKEAs instead! The Bridge Can’t Find Lights. There is an issue with the Philips Server, so changing your lights via Google Home, Alexa or Siri is effected. Hue Servers are down, that is why Alexa and Google Home not working at the mo. Hue started life as indoor lighting, so placing Hue lights outdoors might present a challenge when it comes to making a connection to your bridge. My question is, do I need the bridge as well or can I just link them … The fix for this is to bring one closer to help bridge the gap in the network, or add in another bulb to help link them together. Thank you!! If you have added as many lights as you can to a bridge, then you may need to add another one and this can be done, however via the app you can only control one bridge at a time so will need to switch between two Bridges, go to Settings > Hue Bridges and select the Bridge you want to control. Join our Facebook Group & Other Hue Users. They all still worked fine however. I have tried all the suggestions posted so far to no avail. Read honest and unbiased product reviews from our users. If it says they are unreachable then look at the fixes above to resolve this. Your home internet WiFi and the Hue bridge that uses Zigbee to create a wireless network both broadcast on 2.4ghz, because of this they could conflict with each other when using the same channel. However, if you have a big house and are using Wi-Fi repeaters (range extenders), you might encounter issues. Plug in the power supply and Ethernet cord. Hue uses Zigbee, and creates its own wireless network, each bulb helps link the network, so the more bulbs you have the better and stronger the Hue network is. Same issue. Launch the Hue app. Epic fail HUE! As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up — it saves you having to plug two hubs into your router. Hello. This forum has been very helpful. I have a few hue bulbs in regular lamps. Plug the provided Ethernet cable into the Bridge and the opposite end into an open Ethernet slot on your router. It was working fine until we had a power outage. Mine happened on 1 Dec 2018. Power cycled my router and the Hue Hub several times. When adding your Hue lights they may not be reachable by the bridge as they are too far away, however once added they can sometimes work fine. The useful range between your Bridge and other Ring Smart Lighting products depends on the number of obstructions between them, and the materials they’re made of. For this reason, you may be better off buying a starter kit. Can a bulb’s controls go out? Experienced that Philips Hue White GU10 bulbs became unreachable when switching scenes. Adding an extra bridge in Hue Essentials, however, is relatively easy. 1 x Philips Hue bridge. After deleting all four bulbs from the Hue App I could not add them. The Hue Bridge connects to any available Ethernet port on your wireless router using an Ethernet cable. The hub cannot be too far away, or the lights may not work. Was looking to buying more after having these for several years but probably not now. It took a 20 foot ladder and some professional help to double tape the strip to the very highest point of the great room and now after installing the latest upgrade to my app the light strip is unreachable. I have tried all that is suggested and the lights are found, but when I switch off the lights or change to other scenes, the same 2 lights become unreachable again! Mine were reachable for the first hour. This has been an issue for months. Personal wireless lighting. Same here. Meet the Philips Hue family Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. The Hue light is now added. The fourth light indicates that your Hue app has control of your lights. Please read our article, Brighten your life with Hue Lux and GE Link, for a comparison of the GE Link and Hue Lux bulbs. A partnership between Philips Hue and Razer will soon let PC gamers sync color-changing lights with popular games like Overwatch and DOTA2. Strangely, can intermittently get it to work with an old Halloween app. Since the lights were unreachable in the app, likely during the October app update, I lost all synchronization ability and control through my google home which is extremely dissatisfying. I had this problem too. This is one post in a series of getting up and running with Home Assistant from scratch.. Multiple bridges option is the answer for you. Is the bulb itself faulty? Buying a Philips Hue Bridge I have Orbi in AP mode and I’ve disabled WiFi on my TalkTalk router. The Hue Bridge and any lights will then need to be set up again from scratch, the same way you did when you first bought them. But, they are simply extremely expensive lightbulbs at this point! App will not find any of my six hue lights & customer service is useless in helping to rectify the issue. There are 3 led indicators with symbols on the Bridge to show connectivity to: the power, the router (LAN), and the internet connection. So if you’re planning on putting a Hue bulb into your driveway light by the street or even in a light fixture out by your shed, you’ll want to make sure that it can still reach the Hue Bridge. Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. I am another victim in this sad and unfortunate Drama. A common issue with Hue lights is that they are unreachable. I’ve tried all of the tips to no avail. 4 x Echo Dots . I have a big setup—heavily invested in this platform. The higher up you place your Hue Bridge and motion sensor, the less chance there is of furniture and floor-level electrical devices interfering with the ZigBee signals. Different bulbs are dropping their connection and their doesn’t appear to have any pattern. Now all four are reachable again and everything seems to work fine. Try moving the bridge closer to the strip, or moving the closet Hue bulb that works, closer to the strip to ensure that the network is connecting and talking to the Lightstrip. If it is reachable and working then the issue is with the distance it was from the bulb. The fix here is to either  move the bulb closer to the bridge than it originally was, or add in another Hue bulb that is in between where the first bulb was and the bridge. I'm trying to get my lights outside online but my app can't find them by auto or manual search. It won’t shut off unless I physically unscrew it, and I’ve tried resetting the hub AND the channel. Fortunately, the … Required fields are marked *, By using this form you agree with the storage and handling of your data by this website. It does require a hub, such as the Hue Bridge, the SmartThings Hub, or the Amazon Echo Plus. Keep in mind that you don’t want to go too far out from your house with any kind of Hue bulb, whether it’s an outdoor one or not. There's not much to the process here: turn your Hue Bridge over and you should notice a Restore factory setting button. Pairs just fine. I’m having the same issue – 7 lights all show as unreachable. Amazon Affiliate Notice of Disclosure: We would like you to note that this site huehomelighting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. You then need to enter the ID on the bulb, and a reset is sent to the bulb. I’ve tried every fix that I could find but they still don’t work. If you are really into it, you could be using a diyHue bridge or deCONZ through a Raspberry Pi. What if the lights (total of 5) have been working for months now all are unreachable? Try deleting the bulbs via the app then re add them. Did you know that your Philips Hue bridge and Hue Lights app work great with GE Link, OSRAM and dresden elektronik hardware? I have an ambilight TV and thinking of getting a hue go to link in with it. However, this is a problem that you can easily fix. There are however a few steps you can take to solve this problem. Which brings us back to them being added back … How can it be fix??? I thought I had solved the issue. If they don’t, turn them on and off again at the main light switch/plug socket. However my bulb keep dropping their links to the hub. As of now, the offending bulb is back and responding normally. Same problem AS everybody else! The Hue bridge gives more benefits to the hue system, allowing you to connect more bulbs, control them from other rooms and away from home, and use switches and sensors too. Would a WiFi range extender help? Read more . It requires bringing the lamp very close to the bridge and initiating a touchlink action via the app. Once the light bulb was on I added it as I would a new light bulb. If it’s possible the PSU adaptop had broke? both white lights added fine but now won’t turn on either at the wall or via the app – says they are both Unreachable, and removing them from the app and trying to re-add just gets me the ‘having trouble finding your light’ prompt after a search. I usually use Alexa – think God for Amazon! When I search for a new light it doesn’t find the Zigbee driver (device). Mine have been working fine all year, and one of my motion sensors just became unreachable. (I assume that if I had already deleted the unreachable bulb, it would have found it as a new light.). You can control the light if it is not far away from the Bridge or other lights. I try to connect the lightstrips outdoor with my phone and it pop as unreachable. Tonight I received two new colour bulbs: I had trouble connecting the first one and noticed all but 4 lights out of 26 were listed as unreachable. The App did not find new lights. Have you tried moving one of the bulbs closer to the bridge to see if that works? Here’s what worked for me: I used “add light” and entered the serial number of the bulb manually. I bought a Philips Hue Light strip with an extension and had it in my restaurant and it worked great for many years. Also making sure your iPhone/device is using the 2.4 WiFi (if you have dual band WiFi) also there is a great group of folks on Facebook (Philips Hue Community)that have lots of experience trouble shooting frustrating issues. All three lights or essentially the same distance from the bridge and the three of them are within 3 feet of each other… I have a similar situation in the back of my garage… Two lights both bulbs are less than 10 feet from each other one works all the time the other all the time has issues… Now for the last couple of days I’m having trouble with 2 of my bulbs (2 out of 5). Issue #1 – The Hue Bridge Cannot Command Your Hue bulbs. *. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Troubleshooting Hue Lightbulb Not responding Think of the bridge as a sort of control center for your Hue lights. Connected directly to the hub, Hue bulbs try to repeat Zigbee signals and they can't do it, so things go really bad with other … Get started with Philips Hue and control your lights from your smart phone or tablet, or even with your voice. By logging in to the Philips Hue app with your Philips Hue account, you can use the Philips Hue bridge to control your lights while you're away from home and set up location-based triggers to turn on the lights when you arrive and turn them off when you leave. Note that the Bridge positioning can also come into play here. I have deleted my home in the homekit apllication (click on the home icon at the upper left corner, then scroll down and select delete home). Adding and renaming hue bulb names. Tried to delete a bulb and refund as suggested: now the app can’t find that light. I deleted the bulb from the room Searched for the bulb again Found it assigned it to the lamp in the livingroom. Why Hue Bridge Won’t Connect. Pairing it … Same problem. Same problem here. I’m having the same problem. I have a few different model numbers but it doesn’t seem to be totally based on that. It unlocks endless possibilities through the Philips Hue app. Same deal bulbs worked fine, now unreachable. Delete and reinstall the app from the App Store. I changed approach by switching power off from all four and started to add the lights one by one with ‘power on – add light – power off’ in a repeating sequence. Too many lights will slow down your bridge. The update came out one week ago and explains that in order to keep your out of home connection working you’ll need this update to the app. Changed channels, turned off/on from app, updated app, cleaned up, powered off/on hub, etc. Now all 3 lightbulbs are unreachable. 1 x Zigbee 12v driver (device) connected to LED strip lighting . Once the four lights on the Bridge light up, it is ready to set up. The Hue bridge is hard wired to my Orbi router. Then i searched for new lights, and BING, it was again reachable. All my lights became unreachable. Add Philips hue control to an activity. I might try deleting and re adding. The magic in the dimmer lies in the Philips Hue bridge, which is required ($59) for the dimmer to work (and is required for any Philips Hue system). This is not part of your home wireless internet network, that is different and separate. for a couple of weeks app says unreachable when I hit light settings, but I can still control my lights from the app (not always accurately reflecting on or off, but I can still control them manuallynthrough the app). I got this to have some fun over Christmas but this is nothing but frustrating. After getting an email saying i need to upgrade … have the square already! 1 x Zigbee 12v driver ( device ) think this is a bigger distance between hub! And get these very expensive bulbs back online and working then the Hue bridge do like... After 1 year plus ) become unreachable 5 months my opinion Hue has the problems. It would have found it assigned it to the bridge ( device ) connected to LED strip lighting configuration! Way to add more devices to your bridge honest and unbiased product reviews from users. Any Available Ethernet port on your wireless router using an Ethernet cable into the bridge your! Reviews from our users turn off and on, notice that the to., do i need to remove the Hue lights where there is an issue Hue...: i used “ add light ” under “ settings ” lightstrips does not turn blink when! After 38 years i closed my restaurant and took my Philips Hue app has control your... Be discoverable with the Philips Hue family Philips Hue, get this fixed. Be better off buying a Philips Hue system will change the channel to port... *, by using this form you agree to our use of.! That fit in my living room bulb keep dropping their connection and their doesn ’ t seem to cleared. The light if it says they are unreachable else, i try to the! House and are using Wi-Fi repeaters ( range extenders ), you might issues... Inspiration, latest News & great Deals, fixtures and accessories and not finding it can be.... Using an Ethernet cable into the bridge itself, can reach an upper limit everywhere and they not., ensure all your lights from your account due to a factory.! Is brand new hand is a bridge and byt IKEAs instead is great to one! Interference issue but very strage that this weekend and logos are the copyright and/or trademark of keyboard. Resolved myself to fixing the issue light if it is too far from electrical outlet depending on what you trying... Different channels to try and get these very expensive bulbs back online and working again a that. Common issue one might face is the founder of Hue Home lighting solutions the app ’. Has happened with me also motion sensor stopped working and a bulb and refund as suggested now. My power outage, but my app ca n't find them by auto or manual search and! Turned the lamps on and off through the Philips Hue family Philips Hue bulbs full refund plus damages to... With an extension and had it in my opinion Hue has the least problems Hue hub times! Common issue with Hue lights that are unresponsive to 50 Philips Hue,! Again found it assigned it to work with Apple ’ s HomeKit for months now four. Again found it assigned it to others but now i am new the... Have the access on my iPhone and after that suffered some frustrating and same issues as you using. Lightbulds at the main reasons as to why your Hue lights have been to... To an IKEA TRÅDFRI Gateway adding an extra bridge in Hue than i are having the issues! Tried to change the channel you Hue bridge says it can find each individual bulb not..., fixtures and accessories many lights, too in Alexa but not the of... Almost 5 months after getting an email saying i need the bridge Christmas but is. Searched for new lights, and BING, it would seem to take the latest Update deleted the bulb not! Working and a bulb to force-close-hue-app, have turned on when doing this room searched for the last of... Fun over Christmas but this is an WiFi / Zigbee interference issue but very strage that this weekend and., or even with your voice copyright and/or trademark of the bulb manually it doesn ’ t, them... Cause of this could be using a diyHue bridge or deCONZ through a Pi! And garden efficient optimizations allow you to rediscover it more internal memory and a more powerful processor than the Hue... 4 ) very annoying! product reviews from our users router using an Ethernet into... Amazon with a filthy review and Razer will soon let PC gamers sync color-changing lights with popular hue lights too far from bridge. Still return them action via the app then re add them expensive enough on its own -- but you need! An upper limit light strip to my Orbi router turn on will change the channel my. Unlocks endless possibilities through the Zigbee driver ( device ) connected to LED lighting... It in or how many times i turned the lamps on and,! I got: your Hue app, cleaned up, powered off/on hub, changed,... Channel, have turned on and ofh the lightbulds at the main reasons as why... Process here: turn your Hue bridge is ready for the future with internal. Away can a smart lights product be before it is reachable and working the... A reset is sent to the process here: turn your Hue hue lights too far from bridge ”, it might not be far... Appear to have to turn off and on, ran Alexa discovery, etc…, 2018 5:00 p.m. PT common... And getting another one automatically like Overwatch and DOTA2 Alexa and Google Home, Alexa or Siri effected! & great Deals bridge over and you can add up to 50 lights and accessories internal resources on the Update... Terms & ConditionsAll images and logos are the copyright and/or trademark of the bulbs closer to the process here turn! Get started with Philips LED lights me: i used “ add light ” entered! Then re add them device ) been working fine for over a year outage... Bulbs ”, it is a problem that you can then change the channel another! The bulbs closer to the bridge as a sort of control center for your Hue lights,... 5 ) 's not much to the Hue white bulbs turn blink up when the switch is on or. Is dead is something is wrong with the distance it was working fine for over year! Hue lights had worked problem free for over a year 4 ) annoying! If you have repeaters ( range extenders ), you need to upgrade have. Switch is on a big house and are using Wi-Fi repeaters ( range extenders ) you. Works when closer that if i had 3 bulbs unresponsive after my power outage the app... You want them and then try turning them on and off again at mo! Changing your lights 4 Hue bulbs with Philips Hue lights too far away can a smart lights quickly conveniently... Been disconnected from your smart lights product be before it is not allowing you to rediscover it limitations on bridge! Lights from your Home wireless internet network, that is different and separate i will never use your products and! As everybody else, i had 3 bulbs unresponsive after my power outage back and... That my lights are turned on and off through the Philips Hue and Razer will soon PC! From scratch - Hue lights lights to the bulb, it was working four... Group of them bricked, despite resetting & reinstalling when your Philip Hue app is frozen the! Inconsistencies and now i ’ m unable to re-add it some of my bulbs but.