It also says I must return the original receipt for my new washer purchase. If you decided to buy a new product for the substitution, you can get a rebate, whose value depends on the model and also age of the washer. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? Offer is valid and can be combined with other Samsung offers, rebates, programs, or promotions unless otherwise stated. The original sales receipt of the replacement washer. Q13. The affected products can be identified by the model, UPC and serial numbers located on a label on the back of the product, near the top or right hand side. List the brand, model number, and serial number of your new washer. Custom installation charges or accessories are not included. How will the value of my washer be determined? This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. Enter you washer's 15 digit Serial Number below, and then select. The Serial Number must be clear and legible. In the Certification box below, print your name, and then sign and date the form to certify that your recalled washer has been properly discarded (or delivered for disposal), that it is no longer in use, and that the label(s) you have affixed are from your recalled Samsung washer and that you acknowledge that it is a violation of federal law to sell or distribute in commerce a recalled washer. Q7. This option includes a reimbursement from Samsung for any installation and removal fees charged by retailers. Consumers who choose to obtain another Samsung washer will receive an … These troubleshooting solutions may help keep your Samsung washer working smoothly and prevent a … If you do not receive a response by the end of that period, call the Samsung Rebate Response Line at 866-264-5636 for the status of your rebate. The recall instead offers shoppers a choice between the following three options: Get about 50% of your money back toward a new washer. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. Technicians from these service providers have been trained to perform the washer repairs for this recall. Samsung washing machine owners may need to provide information about damage or repair expenses. If your washer had only one label, make sure to include the picture of the back of the washer. The rebate amount is based on the manufacture date and model of the recalled washer. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. Samsung … * The rebate value cannot exceed the price of the new washer. The rebate form must be submitted no later than 30 days from the delivery date of the replacement washer. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. What can I expect of my in-home repair process? You will receive a Home Label Kit in the mail within the next 14 days. † No Interest if Paid in Full within 6, 12, 18 or 24 Months: Available on purchases of select products charged to a Samsung Financing account. … On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. When you mail in this form, include a copy of the picture. Please follow the instructions included in the Home Label Kit. The Samsung Washer Recall and What’s Wrong With It. The filing deadline has passed. Samsung - Slide-In Range Ready2Fit Guarantee View Qualifying Items. Consumers who choose this option will receive a rebate to be applied to the purchase of a new washing machine, no matter the brand. That is messed up! On purchases of $49 to $499.99 for 6-month and $500 or more for 12-month, 18-month, or 24-month. Samsung will provide only one rebate per recalled washer with a limit of two rebates per household. That depends on your location. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. What can I expect from the rebate process? It broke and flooded our upstairs. The washing machines are cUL certified with file number E199566. The Certification Area must be signed and dated. The rebate amount is valid from November 5,2020 to November 4,2021,after which time the rebate amount will be adjusted. Front Load Washers are not affected. Allow approx. The newly announced deal includes a minimum recall rebate of 15.5% of the estimated washing machine purchase price. The one (1) or two (2) Model/Serial Number Labels from the recalled Samsung washer. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. If your washer had only one label, make sure to include the picture of the back of the washer. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. Please check the serial number, and then enter it again. The exchange rebate amount is based on the manufacturer date and model of your current washer. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. Please enter a valid Identification Number. Mail this page, signed and dated, with the Model/Serial Number labels from your recalled Samsung washer, the picture of the back of the washer if you have ony 1 label, and the original receipt from your new washer to: This rebate offer is available to all Samsung washer owners in the United States who have a Samsung Top- Load washer covered by the recall announced on November 4th, 2016 and is subject to the terms thereof. Affix the two (2) Model/Serial Number labels from your recalled Samsung washer to the grey boxes at the bottom of this page. Attention:We are sorry. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am – 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. This recall involves various models of Samsung manufactured Top Load washing machines. SUBMIT A CLAIM FORM BY August 6, 2019. Samsung has increased its Minimum Recall Rebate to 15.5% of the Estimated Purchase Price of their Washer; Class Members who choose to keep their Washers and have Samsung perform the Recall Repair are entitled to a cash rebate of up to $85 toward the purchase of a Samsung Major Home Appliance that is transferable to any Class Member’s immediate family member or household member; The Enhanced Minimum Recall Rebate for Class Members who received a rebate under the recall. Q4. If you have any additional questions, contact us at 866-264-5636, 9:00am to 6:00pm EST,Monday through Friday, Saturday/Sunday:Closed. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. ELEKTRO E-shop. So the error/shaking issue remained after recall fix, I contacted Samsung assuming now with the warrenty the washer code be fixed and back to functioning soon. ... Class Members will need to submit a Claim Form by Aug. 6, 2019. Make a photocopy of the receipt from your new washer and page 1 for your records. I acknowledge that it is a violation of federal law to sell or distribute in commerce any recalled washer. Samsung will reimburse you for any installation or removal fees incurred by the delivery of your new washer if they are listed as separate line items on the sales receipt. Some class members may be eligible for a cash rebate ranging from $25 to $85. ... or a pro-rated exchange rebate. Samsung has mailed more than 2 million Home Label Kits to our known customers. However, our average repair time is 7 business days. Samsung isn't fixing recalled washers, some consumers claim. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. Purchase and take delivery of a new washer from any retailer. So, check the Samsung washing machine recall list to … Most service contracts allow for a pro-rated refund minus claims. For any purchase made after November 4th,2021 a new rebate form will need to be requested which will have a reduced rebate amount. Will consumers automatically receive a Home Label Kit? Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. – In cooperation with the U.S. Consumer Product Safety Commission, Maytag Corporation and Samsung Electronics Co., Ltd. are voluntarily recalling clothes washer units. As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. All of our technicians who are supporting this recall have been trained to perform the repair. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. I also certify that the Model/Serial Number labels from my recalled Samsung washer are affixed below. Please allow 4 to 6 weeks from the submission of this form for receipt of your rebate. What are the first 5 digits of your serial number? If the price of your new washer is less than the rebate amount shown on page 1, we will only provide a rebate equal to the price of the new washer. 12 weeks from verification of offer claim form … Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. Q2. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. If your washer had only one label, make sure to include the picture of the back of the washer. If you do not receive a response by the end of that period, call the Samsung Rebate Response Line at 866-264-5636 for the status of your rebate. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. The voluntary recall set up with the CPSC doesn’t give all money back for a Samsung washer. Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. If you would like to replace your washer, Samsung will provide an Exchange rebate. Q1. Select the rebate you are applying for – Samsung washer or Other Manufacturers washer. If your washer had only one label, make sure to include the picture of the back of the washer. The Rebate form does not print out completely leaving off part of the right side of the paper. Our priority is to reduce any safety risks in the home. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. Thank you. Samsung 24 in. Sign the Rebate Form certifying that you have discarded the recalled Samsung washer, that it is no longer in use, that the label(s) you affixed to this form are from your recalled Samsung washer, and acknowledging that it is a violation of federal law to sell or distribute in commerce any recalled washer. Instead I was told they wanted to "make it right" by offering a full refund since I still had my receipt. This is determined by the model and age of your washer. The first option is a free in-home repair that includes reinforcement of the washer's top. Include the original sales receipt for the new washer. Please check with your terms and conditions for details. You will receive $ toward the purchase of a new Samsung Washer or $ toward the purchase of a washer from another manufacturer, subject to the Eligibility Requirements set out below. Q9. Please enter the correct serial number. Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Include the original sales receipt for the new washer. Note: It is very important to enter the correct Identification Number to obtain the correct result. What are the terms of the manufacturer's warranty? Voluntary Recall of Certain Top-Load Washers. Q9. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. Samsung would not comment on the rebate process beyond clarifying that the rebate amount is “based on the manufacture date and model of the recalled washer.” In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. Reprint your current Rebate form After you have entered your Email Address and Phone Number, click TRACK . If your washer has only 1 Model/Serial Number Label, you must include a photo of the back of the washer showing the single label. That is messed up! The first option is a free in-home repair that includes reinforcement of the washer's top. Samsung recalls about 2 ... a rebate that applies toward the purchase of a new washing machine from any brand and free installation, along with removal of your Samsung washer. This is the only way to get certain benefits described above, including for those that qualify and as provided by the Settlement, an Enhanced Minimum Recall Rebate, a Recall Repair Additional Benefit, and relief for a Top-Load Washer’s Top Separation or Drain Pump Failure that has occurred in the past. The value of your washer will be based on the fair market value of your washer. Rebate. Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. These partners include A&E Factory Service, Dish Network, Installs Inc., and National Service Alliance. The rebate amount is based on the manufacture date and model of the recalled washer. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. I accepted, did all of the required online portal and emailing of images last week. *Please note: After you have selected your recall option, you must wait 5 minutes before you can use the Track Status function. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Select your Model Number in the list that appears. List the brand, model number, and serial number of your new washer in the space provided below. If you selected the free in-home repair option offered on our recall web site and the repair has been performed, you are not eligible for this exchange rebate. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. Samsung offers refunds, repair, and replacement for affected units. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. For information on the class action settlement visit www.washermdlsettlement.com. Thousands more Samsung washing machines have been recalled after a fault causing the appliance to catch on fire was discovered. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. List the brand, model number, and serial number of your new washer in the space provided. Our care team is standing by to assist you with any questions, at 1-866-264-5636. Copyright B) 1995-2016 SAMSUNG All Rights reserved. Your average wait time on this line is approximately 20 seconds. Filing a Claim. Where do i find my Identification Number? DEFECTIVE DESIGN–SAMSUNG TOP LOAD WASHER–Just noticed that my 2nd replacement lid is already breaking at the hinge. Water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers. Rebate eligibility requirements are subject to change without notice, including early termination of the rebate program. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. Rebate Program. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturer’s warranty, regardless of the age of your washer. How long will I need to wait to get an appointment for my recall repair? Select the rebate you are applying for - Samsung washer or other manufacturers washer. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Samsung Top Load Washer Exchange In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. washer. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. If your washing machine is on the recall list and you choose to replace the unit, you are entitled to a one-year extension of the manufacturer warranty for your new unit, a rebate toward the purchase of that unit, and potentially a credit toward an upgrade. Sign the Rebate Form certifying that you have discarded the recalled Samsung washer, that it is no longer in use, that the label(s) you affixed to this form are from your recalled Samsung washer, and acknowledging that it is a violation of federal law to sell or distribute in commerce any recalled washer. Q12. If your washer has only one (1) Model/ Serial Number label, take a picture of the back of the washer, then remove the label, and affix it below. On Nov. 4, 2016, Samsung recalled 2.8 million top load washing machines. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. The rebate amount is based on the model and manufacture date of the recalled washer. Our records indicate that there is an invalid serial number registered. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. If you happen to choose another washer from Samsung, you can get additional $150. Rebates for affected units. Indicate the appropriate rebate choice from the 2 choices below by filling in the circle. Q6. Go to, The rebate dollar amounts shown on the rebate form are valid from November 5. The serial number you entered appears to be incorrect. Users report Samsung top-load washers exploding as early as the day of installation, while others have seen their machines explode months or even over a year after purchase. This website has been established to provide general information related to the proposed settlement of the case referred to as Samsung Top-Load Washing Machine Settlement. The rebate amount may not exceed the price of your new washer. Samsung Electronics has reached a settlement in a class-action lawsuit over 2.8 million "exploding" washing machines recalled in the US, the South Korean company said Tuesday. The rebate amount is based on the manufacture date and model of the recalled washer. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. Our Samsung top load washing machine was part of the recall. Certification: I certify that I have properly discarded (or delivered for disposal) my recalled Samsung washer and that it is no longer in use. How much of a rebate consumers receive will depend on the age of the machine they are replacing. Why is that? Others may receive a one-time $50 cash-equivalent card. 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